Does my PANDORA jewellery have a warranty / guarantee?PANDORA will repair or replace manufacturing faults free of charge up to 2 years from the original date of purchase for silver jewellery and 2 years from the original date of purchase for gold jewellery.
Wearing counterfeit charms, or charms by other brands on your PANDORA bracelet could damage the unique threading system and will void the warranty.
The warranty offered on PANDORA products does not affect your legal rights and is provided in addition to those rights.
What do I do if my PANDORA jewellery is lost or stolen?
The warranty does not entitle you to replacements or refunds for lost or stolen items. We politely request that faulty or damaged items are returned to a PANDORA retailer to be sent to our Repairs and Services Department for assessment.
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We recommend the use of safety chains on bracelets and insurance cover is advisable on all valuable jewellery. We would advise that you return to the store where the item was originally purchased from.
General wear and tear, misuse and tarnishing are not covered under the warranty. However if this is inconvenient for you, we would advise you to return to any PANDORA stockist for assistance.
Your store will be able to keep you up to date with the progress of your repair/replacement and the item will be returned to the store when the assessment/repair is complete. This depends on the work required and will be evaluated on assessment.